01
Strategic Revenue Management
We actively manage rates, minimum stays, booking windows, seasonality, local events and live market conditions rather than relying on a fixed nightly price.
+61 (08) 6383 7432|Perth, Western Australia
Coastal Property Management
For property owners
Coastal property management, run properly.
Premium short-term rental management across Mandurah, Rockingham, Fremantle, Perth and surrounding coastal areas. Strategic pricing, guest management, property protection, marketing, cleaning oversight and transparent reporting, all managed locally.
2018
Operating since
WA
Owner-operated
Superhost
Airbnb
Community Leader
Airbnb
ASTRA
Member
Tourism Council WA
Member
The owner experience
Your investment deserves more than basic property management.
Short-term rental performance depends on hundreds of connected decisions. When those decisions are inconsistent, owners carry the operational load and the property carries the cost.
Pricing that remains unchanged while demand moves
Long booking gaps and listings that lose momentum
Slow guest communication and poorly screened bookings
Inconsistent cleaning and presentation standards
Maintenance issues discovered too late
Unclear income, expenses and management decisions
Constant owner follow-up to keep work moving
Too many homes competing for a manager's attention
Special Stays provides professional oversight across the complete guest and property lifecycle, with one accountable team responsible for the standard.
The Special Stays difference
Personal service, backed by serious systems.
A disciplined management model designed around property performance, guest experience and long-term care.
02
Professional Guest Management
Guest communication is handled from enquiry through departure, including pre-arrival guidance, check-in support and calm issue resolution.
03
Guest Screening & Property Protection
Reservations are screened and reviewed, with guest verification where appropriate, clear rules and additional safeguards designed to help reduce owner risk.
04
Professional Property Presentation
Cleaning, linen, presentation and quality control are coordinated to support strong guest experiences and protect the property's reputation.
05
Local Property Oversight
Maintenance concerns are identified, reported and coordinated by a team that understands the home and the local area.
06
Transparent Owner Reporting
Owners receive clear financial reporting and access to useful information about their property's performance.
Founder-led since 2018
A more accountable way to manage your property.
Special Stays was founded by Samantha and Steve Young and has managed short-term rentals along the Western Australian coast since 2018.
We understand both sides of the relationship: what guests expect from a premium stay, and what owners need when entrusting a valuable home to someone else.
Our portfolio is deliberately selective. That makes room for direct accountability and personal attention, supported by structured pricing, communication, housekeeping, maintenance and reporting systems.
Local
WA ownership
Direct
Accountability
Selective
Portfolio
Complete management
One team. Every part of the operation.
Owners do not need to coordinate multiple suppliers, monitor every booking or manage the managers.
Positioning & distribution
- Listing creation and optimisation
- Professional copy
- Photography coordination
- Airbnb management
- Booking.com management
- Vrbo / Stayz where suitable
- Direct booking strategy
- Special Stays website visibility
- Google visibility and social media
Revenue & reservations
- Dynamic pricing
- Revenue management
- Calendar management
- Booking pace monitoring
- Minimum-stay strategy
- Performance monitoring
- Ongoing listing optimisation
Guest experience
- Guest enquiries
- Booking review and screening
- Pre-arrival communication
- Check-in guidance
- 24/7 guest support
- Review management
- Repeat guest strategy
Property operations
- Cleaning coordination
- Linen management
- Property inspections
- Maintenance coordination
- Consumable management
- Damage reporting
- Owner statements and portal
Revenue & marketing
Pricing is not a set-and-forget exercise.
The objective is not simply maximum occupancy. It is the strongest sustainable revenue outcome while protecting the property's positioning.
SeasonalityWeekendsSchool holidaysLocal eventsBooking paceCompetitor positioningOccupancyLead timeLength of stayBooking gapsMarket demand
A distribution strategy built for the property
Professional photography and search-friendly copy support visibility across Airbnb, Booking.com, Vrbo or Stayz where suitable, direct bookings, the Special Stays website, Google, social media and repeat guests. The mix differs according to the home, guest profile and market.
Guest screening & protection
More bookings are not always better bookings.
Reservations are screened and reviewed. No process can remove every risk, and these measures do not replace appropriate short-term rental insurance. Our role is to reduce risk, provide additional safeguards and respond with clear procedures when an issue occurs.
Guest identification where appropriate
Reservations screened and reviewed
Clear house rules
Security deposits or pre-authorisations where applicable
Responsive guest communication
Monitoring unusual booking patterns
Damage reporting
Documented property protection procedures
Cleaning, maintenance & oversight
The details guests notice. The issues owners should not have to chase.
Cleaning, linen, property presentation and quality checks are professionally coordinated. Maintenance concerns are identified, documented and directed to the right supplier, with owner communication where approval is required.
- Documented turnover and presentation standards
- Cleaning and linen coordination
- Property checks and issue reporting
- Maintenance and trade coordination
- Consumable oversight
- Clear damage documentation
Owner visibility
Clear information. Direct answers. No chasing.
Owners receive access to property information and clear financial reporting, supported by a team that can explain what happened and why.
Owner statements
Clear revenue and expense reporting.
Owner portal
Convenient access to relevant property information.
Performance monitoring
Occupancy, rates and booking pace reviewed over time.
Direct accountability
Speak with the people responsible for managing your home.
Property scenarios
A management approach shaped around the home.
Every property assessment begins with its location, guest profile, operational needs and owner objectives. These common scenarios show how the approach changes.
Waterfront family home
Position around family demand and longer stays, with careful guest review, practical house rules and structured oversight of outdoor and waterfront features.
Coastal lifestyle retreat
Protect premium positioning through photography, presentation, calibrated pricing and a distribution mix suited to higher-intent guests.
Established holiday rental
Review pricing, booking gaps, listing content, operational standards and channel mix to identify where performance or owner confidence can improve.
Illustrative property scenarios, not income projections or client case studies.
Onboarding
From first conversation to first guest.
A clear process, with responsibilities agreed before the property goes live.
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Property assessment
We visit the home, understand your objectives and assess its condition, location and market fit.
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Management plan
You receive a clear recommendation covering positioning, preparation, distribution and operations.
03
Property preparation
Photography, listing copy, channel setup, guest information and operational standards are coordinated.
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Launch & management
The property goes live with active pricing, guest support, quality control and owner reporting in place.
Property potential
Begin with an informed indicative snapshot.
Use the Property Potential Report to explore a conservative indicative range before arranging a detailed assessment. It is a conversation starter, not a valuation or income guarantee.
About your property
Takes less than 60 seconds.
This report is an estimate only and is based on indicative market data, property characteristics and comparable short-term rental performance. Actual revenue may vary depending on seasonality, market conditions, property presentation, pricing strategy, guest demand and operational factors. Figures should not be relied upon as financial advice or guaranteed income projections. Results are indicative only and should not be relied upon as a guarantee of future income. Actual performance depends on location, property presentation, guest demand, seasonality, pricing strategy and market conditions.
Questions owners ask
Clear answers, before you decide.
What types of properties do you manage?+
We focus on quality coastal, waterfront and lifestyle homes across Mandurah, Rockingham, Fremantle, Perth and surrounding areas. Every property is assessed for fit before onboarding.
Do you guarantee an income figure?+
No. We can provide an informed indicative range after reviewing the property, but performance depends on the home, market demand, availability, presentation and wider conditions.
Where will my property be marketed?+
Distribution is selected for the individual property and may include Airbnb, Booking.com, Vrbo or Stayz, direct bookings, the Special Stays website, Google and social media.
How do you protect the property?+
Reservations are screened and reviewed, with guest verification where appropriate, clear house rules, communication, monitoring, cleaning oversight and documented damage reporting. These structured risk-management processes reduce risk and help protect the property, but cannot eliminate it entirely. They do not replace appropriate short-term rental insurance.
Can I still use my property?+
Yes. Owner stays can be coordinated through the calendar, subject to your management agreement and existing confirmed bookings.
How will I know how the property is performing?+
You receive owner statements and access to performance information, supported by direct communication with the team managing your home.
How much does short-term rental management cost?+
Our management fees reflect the level of service required to professionally market, operate and manage your property. Every home is different, so we discuss your property, its requirements and the services it needs before providing a clear management proposal. Your proposal will explain the management fee and any property-specific operating costs before you make a decision.
Are there any additional costs?+
Some operating costs sit outside the core management service and vary according to the property. These may include cleaning, linen, photography, maintenance, compliance requirements and third-party services. We explain the relevant costs clearly as part of your property assessment and management proposal so you understand how your property will operate before proceeding.
Your next step
A straightforward conversation about your property.
We will give you an honest view of the home's fit, market position and the management approach it requires. No pressure and no unsupported promises.
Download the Owner Information PackProperty assessment
Tell us about your home.
Share the essentials and Samantha or Steve will contact you to discuss the property and whether Special Stays is the right fit.