Coastal Property Management
Free resource for hosts
The Five-Star Cleaning System™
The simple five-stage framework that helps short-term rental hosts protect their reviews, improve guest satisfaction and create consistently five-star stays.
The home of the system
Most hosts think five-star properties come from having great cleaners.
They don't. They come from having great systems.
The Five-Star Cleaning System™ has been developed from years of managing premium short-term rentals across Western Australia, and combines cleaner experience, operational systems and practical hosting knowledge into one repeatable framework.
Why this matters
Cleaning is revenue protection.
Guests do not inspect a property. They experience it.
One missed hair. One smudged mirror. One sticky cupboard.
These tiny details create doubt, and that doubt is expensive.
Cleaning is not housekeeping. It is revenue protection.
The cascade
- Guest notices one missed detail
- Questions overall cleanliness
- Lower cleanliness rating
- Lower overall rating
- Reduced search visibility
- Fewer bookings
- Lost revenue
The framework
The Five-Star Cleaning System™.
Five stages, in order. Each has its own free checklist, take them, use them, even if you self-manage.
Stage 1
Five-Star Turnover Cleaning Checklist
The room-by-room system for every guest changeover.
Read Checklist →2Stage 2
Deep Cleaning Checklist
The preventative maintenance system that protects long-term standards.
Read Checklist →3Stage 3
Cleaner Communication Checklist
The communication process that keeps hosts and cleaners aligned.
Read Checklist →4Stage 4
Property Presentation Checklist
The finishing touches guests notice immediately.
Read Checklist →5Stage 5
Guest Arrival Final Inspection Checklist
The final inspection before every guest walks through the door.
Read Checklist →Featured reading
Why a Turnover Clean Is Not a Deep Clean
The single distinction that quietly sinks cleanliness ratings, confusing the fast clean between guests with the deep clean that protects long-term standards. Get them right, and the whole system holds.
Read Article →Meet Tannika
Tannika is a professional short-term rental cleaner who has completed hundreds of turnovers across Western Australia.
Working across a wide range of Airbnb properties has given her a unique perspective on the small cleaning mistakes that repeatedly trigger guest complaints.
The Five-Star Cleaning System™ is built on the practical lessons she sees every day in real properties.
Free downloads
Download the Complete Five-Star Cleaning Systems Guide.
The full guide, five printable checklists, a workshop activity and a printable handout, everything in one place.
Need help improving your property's cleanliness standards?
Bring us one cleaning or presentation problem you're stuck on, and we'll help you work out exactly what it is, and how to fix it for good.
Book a Property Performance Review