The cleaner is rarely the problem — the missing communication system is. This is the routine that keeps host and cleaner on the same page, every clean.
Special Stays29 June 20262 min read
Written by the Special Stays team, eight years managing premium coastal homes across Western Australia.
Before the first clean — set up for success
- Provide a written, property-specific checklist (laminated)
- Walk through the property together on the first clean
- Share reference photos of how each room should look when complete
- Provide a restocking list with exact product names and storage locations
- Confirm the checkout and check-in window times
- Agree on a communication method and a photo-delivery routine
Before each clean
- Confirm the day before, especially for same-day turnovers
- Confirm the access method (smart-lock code or key location)
- Note anything flagged from the previous guest
- Confirm restocking supplies are available
After every clean — the cleaner reports
- Timestamped photos of each room and the entry
- Any damage or breakage found
- Any maintenance issues noticed
- Supplies running low, specifying the items
- Anything unusual — leftover items, mould spotted, leaks
Host responds and reviews quarterly
- Acknowledge the clean is complete and confirm photos received
- Note anything needing follow-up and confirm the next clean
- Quarterly: review the checklist together and walk through the property
- Update any property quirks (new appliances, changed layout)
- Confirm the backup cleaner contact is saved and current